PRIVACY & COOKIES

This policy outlines how Puzzle Creative collects, uses, and protects your personal data when you interact with us through our website, https://puzzle-creative.co.uk/, or use our services. We are committed to protecting your privacy and handling your data in a transparent and secure manner, in line with UK data protection laws.

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This website uses cookies. By using this website, you agree to our use of cookies as described in this policy.

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1. Who We Are and Scope of This Policy

We are Puzzle Creative ("we", "us", "our"), a marketing and business development agency based in the United Kingdom.

This policy applies to personal data we collect from:

• Visitors to our website.

• Individuals who contact us with enquiries.

• Our clients and their representatives.

• Individuals who subscribe to our marketing communications.

 

2. Personal Data We Collect

We may collect and process the following types of personal data:

• Enquiry Data: When you contact us via our website form, email, or other means, we collect your name, email address, phone number, company name, and any other information you provide in your message.

• Client Data: For client onboarding and service delivery, we collect contact details, job titles, and other professional information needed to manage our contractual relationship.

• Communications Data: We may keep a record of our correspondence with you.

• Usage Data: We automatically collect information about how you interact with our website. This may include your IP address, browser type, operating system, pages viewed, and the dates/times of your visits. This data is collected via cookies and similar technologies.

• Marketing Data: We collect your preferences for receiving marketing communications from us.

 

3. Our Lawful Bases for Processing

We only process your personal data when we have a valid legal reason to do so. Our lawful bases include:

• Contract: To fulfil our contractual obligations to you as a client or to take steps at your request before entering into a contract (e.g., providing a quote).

• Legitimate Interests: Where necessary for our legitimate business interests, such as improving our services, managing our business, or communicating with you, provided your rights and interests do not override ours.

• Consent: Where you have given us explicit consent to process your data for a specific purpose, such as signing up for our newsletter. You can withdraw your consent at any time.

• Legal Obligation: To comply with our legal and regulatory responsibilities, such as for tax and accounting purposes.

 

4. How We Use Your Personal Data

We use your personal data for the following purposes:

• To Respond to Enquiries: To provide you with information you have requested about our services.

• To Deliver Services: To provide marketing and business development services to our clients and manage our client relationships.

• To Manage Accounts: To handle billing, administration, and client support.

• Marketing Communications: To send you marketing information about our services, news, and insights that we believe may interest you. You can opt-out of these communications at any time.

• Website Improvement: To analyse website usage and improve its functionality and user experience.

• Security: To protect our website and business, and to prevent and detect fraud.

 

5. Cookies and Similar Technologies

Cookies are small text files placed on your device when you visit a website. We use them to help our website function effectively and to gather analytics data.

Types of Cookies We Use:

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Strictly Necessary: These cookies are essential for you to navigate the website and use its features. They cannot be disabled.

Analytics/Performance: These cookies collect information about how visitors use our website, such as which pages are visited most often. This helps us improve website performance.

Functionality: These cookies allow the website to remember choices you make (such as your language or region) to provide a more personalised experience.

 

Managing Your Cookie Preferences:

You can manage your consent for non-essential cookies through the cookie banner presented when you first visit our website. You can also change your preferences at any time. Additionally, most web browsers allow you to control cookies through their settings. You can block or delete cookies by changing your browser settings. Please note that blocking all cookies may impact the functionality of our website.

 

We may use third-party analytics services, such as Google Analytics, to help us understand website traffic. Where we do so, we will configure the service to anonymise IP addresses to protect your privacy.

 

6. Data Sharing and International Transfers

We do not sell your personal data. We may share it with trusted third parties who help us operate our business and deliver our services, such as:

• IT service and cloud hosting providers.

• Professional advisers (e.g., accountants, lawyers).

• Analytics and marketing tool providers.

 

We ensure these third parties are bound by strict confidentiality and data protection agreements. If we transfer your personal data outside of the UK, we will ensure it is protected by appropriate safeguards, such as Standard Contractual Clauses (SCCs) or an adequacy decision, to ensure your data receives a level of protection equivalent to that under UK law.

 

7. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for satisfying any legal, accounting, or reporting requirements.

 

Our typical retention periods are:

• Enquiry Data: Retained for up to 12 months if the enquiry does not lead to a client relationship.

• Client & Contract Data: Retained for 6 years after the end of our contractual relationship to comply with legal and tax obligations.

• Marketing Data: Retained until you unsubscribe or withdraw consent.

 

8. Your Data Protection Rights

Under UK data protection law, you have the following rights regarding your personal data:

• Right of Access: To request a copy of the personal data we hold about you.

• Right to Rectification: To request correction of any inaccurate or incomplete data.

• Right to Erasure: To request that we delete your personal data ("the right to be forgotten").

• Right to Restrict Processing: To request that we suspend the processing of your data.

• Right to Data Portability: To request your data in a structured, machine-readable format.

• Right to Object: To object to our processing of your data where we rely on legitimate interests.

• Right to Withdraw Consent: To withdraw your consent at any time where we rely on it as our lawful basis.

• Right to Complain: To lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection issues. You can find more information on their website: www.ico.org.uk.

 

To exercise any of these rights, please contact us at the email address provided below.

 

9. Security

We have implemented appropriate technical and organisational security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed in an unauthorised way.

 

10. Children

Our website and services are not intended for children, and we do not knowingly collect data relating to children.

 

11. Links to Third-Party Sites

Our website may contain links to other websites. This privacy policy does not cover those sites, and we are not responsible for their privacy practices. We encourage you to read the privacy notices of any other websites you visit.

 

12. Changes to This Notice

We may update this privacy notice from time to time. We will post any changes on this page and, where appropriate, notify you by email. Please check back frequently to see any updates.

 

13. How to Contact Us

If you have any questions about this privacy and cookies policy or wish to exercise your rights, please contact us via email:

Email: hello@puzzle-creative.co.uk